Hotel Morinokaze Hakone Sengokuhara

Great stay! Loved the design of our room and having 2 separate beds allowed us to rest and recharge. Sadly we had only 1 onsen on the balcony, so we took turns with my husband. There was a cd player with several Jazz collections. Restaurant food was delicious and the staff made sure to explain the menu and answer all the questions we had. Most of the time they’d use the portable translators. Hot springs/ spa area was rotated every morning, so we got to experience both bath areas. My favorite treat was the vinegar drink after the baths.

The service was professional, friendly and accommodating. We appreciated the shuttle pick-up at Gora Station and their shuttle service the following day to the Hakone Open Air Museum. Also, even though when making the reservation, we were told that dietary restrictions could not be accommodated – when we arrived for check-in and explained our situation, they did their best to meet my father-in-law's pescatarian diet. It was my father-in-law's first time at a ryokan and he loved the private onsen in his room. I would recommend for someone wanting a place to enjoy a serene stay away from the noise of the city. For those who want more to do other than eat & soak & read a book / watch TV, I would recommend elsewhere.

Beautiful hotel with onsen in Hakone. The location is very good, near the bus stop and the main attractions. The hotel itself feels very new and cozy. The rooms are nicely decorated and comfortable. They have Japanese and Western style rooms so you can choose. The public onsen are very nice! They have different (very warm) pools and a sauna. They are separated by gender and each day they exchange so that you can enjoy both onsen. The food offered is delicious. Breakfast and dinner are served as Kaiseki meals and you can tell they have been prepared and served with so much attention to detail. The staff of the hotel and the restaurant are very kind and despite I didn’t speak Japanese they went out of their way to help me in everything they could and make me feel welcome. I would definitely recommend staying here if you are planning on visiting Hakone for a few days and want to experience onsen and authentic Japanese food!

The meals were delicious and massive. Additionally, everything was elegant and the staff were kind, respectful, and extremely accommodating. Otaguro Yukihira guided us through every meal , was an extremely gracious host, and made our stay memorable. The onsen was comforting and peaceful, the rooms were well kept and spacious. The bus stop is close to the hotel and easily accessible.

Amazing value for 2 top tier multiple course meals per day, lovely and quiet baths, and a great room. Friendly staff showed us around and the rules and accommodations were all very sensible. We were set up to have a relaxing time. The meals alone were worth the booking cost. I look forward to returning.